Sarah J asked;

What is the difference between an E-Code & an Instant Code?

In order to explain the difference between them, I shall give you a quick insight as to what goes on behind the scenes. Since 1992, we have been collecting data from every radio that has ever passed through our workshops, so that we can find quicker and more efficient means to extract the Radio Codes. In many cases we have successfully developed procedures that can determine a Radio Code either from its Serial Number, or from other data that is easily identifiable without having to actually see the Radio ourselves. Once internal trials of these procedures have been carried out, the next stage is to offer the service Online. These are initially listed on our website as E-CODEs as once an Online form is submitted to us, each Code application is then manually checked and verified, and then sent out via E-Mail (hence the name E-CODE). There is obviously a short delay whilst this is carried out, and this can be anything from a few minutes to a few hours, depending on the current workload and who is in the office at the time. Priority is always given to responding to E-CODES though.

Once we are satisfied that our E-CODE service can maintain a 100% accuracy rate over a given period of time, we then take this up to the next level and fully automate the service. This is then called an INSTANT-CODE. When the Radio Details are submitted this time, you are automatically directed to the PayPal website, where payments can be transferred, or for those of you without a PayPal account, Credit or Debit cards can be used to pay. Once Payment has been made, you are then directed INSTANTLY back to a web page where your Radio Code number is INSTANTLY displayed, (hence the name INSTANT-CODE) and if we have them on file, your Code Entry details will also be shown. An automated E-Mail will follow shortly afterwards as well.

-Dave Watts

Robert A asked;

Can you Decode my Stereo from its Serial Number?

In some instances, Yes. If your Model of Radio is one that we are able to supply the Security Code for from its Serial Number, then our Decoding Database will indicate this. We will show you easy to follow instructions about the information we require from your Radio, and you will be guided towards an Online form to submit them. Upon submission of Radio details and payment, we will then email your code numbers back to you either via our E-CODE or INSTANT-CODE service, depending on which is available for your radio. But please remember, if the information shown on our website about your radio asks for the unit to be sent to us, please don’t ask if we can do it via E-Mail – we can’t, or it would have said so!

For those that are new to using us, there is obviously the concern of what happens if we get the code number wrong and supply you an incorrect code? Well, we are very good at what we do, and providing that your radio does not show any signs or labels indicating that it may previously have been tampered with, decoded, repaired or reprogrammed, then we are confident that the code number we supply will be the original one that the radio left the factory with. However, should the code not work, then the radio will have to be returned to us for manual decoding, costs of which are readily available upon request, and we will credit any monies paid from our online service towards this. To prevent any fraudulent claims that our codes do not work, we do not offer any refunds on our online Radio Decoding service.

Please note that we are unable to supply any code numbers by telephone.

-Dave Watts