Mail Order Decoding Service Procedure

Paul T asked;

What is your Mail Order Decoding Service Procedure?

If our Decoding Database indicates that your Radio can only be Decoded by sending it to us, then it does mean that we have not yet found an Online solution to providing your Radio Code. In order to Decode your Radio, it needs to be sent to us so that we can physically plug it into our test equipment back here at our workshop.

If you need to send us a Radio for Decoding, it’s very important to order the Decode from our website, as this will automatically book the Radio on to our system. Click on the relevant Stereo on our website, purchase the Decode and follow all of the Checkout procedures. If you are sending multiple Radios, please make sure that you order multiple Decodes where necessary as this will calculate a price for return delivery back to you. The final checkout page will also have a box for you to include any fault details or special instructions where necessary. Print off the final Checkout page and include a copy in the box with any items that you are sending us. You will also receive a confirmation E-Mail as well. When your Radio arrives here we will then have all your payment and contact details, and can process it without any delay.

Our postage charges shown are based on returning via a Secure Carrier to Mainland UK, and this price will be adjusted automatically depending on how many radios you have selected to send. For our Overseas and (Over Water!) Customers, the price will be automatically adjusted at the Checkout. We will only ship via our own approved Secure Carriers. For those of you wishing to pay in € Euros, this facility is currently only available by PayPal. Please contact us if a delivery solution is not shown for your Country.

-Dave Watts