Jake S asked;

So Where Is Your Radio Code Number?

Firstly, lets dispel a common myth here, and I say this on behalf of every Garage, Motor Trader, Car Audio Shop and back street Mechanic. If the battery has to be disconnected from a car to work on it, and the stereo asks for the security code to be entered when it is reconnected, it is the sole responsibility of the owner of the vehicle to provide the code – and shouting at the guy repairing your car is a really dumb thing to do, as he may not then help you to recover or enter it, should it appear.

Also, bear in mind that whoever is working on your car is being paid by the hour by yourself, and like many others, we too certainly impose an extra hourly charge for rummaging through a mountain of paperwork and service history in the glovebox if we are simply told that the number is probably in there somewhere, and often whilst searching for the correct code passport, we will be presented with numerous scraps of paper, out of date receipts and many other items with numbers randomly scribbled on them.

But think about it, the code number as supplied by the Manufacturers and Dealers was never going to be a scribble on a fag packet, and random numbers on the back of a receipt could be absolutely anything. But also be aware that trial and error can cost you dearly in most cases, as you only have a limited number of code entry attempts.
So what exactly are you looking for? What does a radio code look like?

Although not an exhaustive list, shown below are some of the Code Cards that are supplied by the manufacturer, and this is what you are looking for. If you don’t have something that looks like this, don’t start guessing and entering any numbers you find – as too many wrong attempts can permanently kill some stereos!

But if all else fails, and you really do not have or know your code number, it is not the end of the world, after all, that is what we are here for!!

Have a look at the DECODE section of our website and the instructions will be there for the recovery of your Code Number.

-Dave Watts

Rachel W asked;

Can you give me an overview of car radio decoding?

Originally designed to combat theft of Car Audio Systems, one of the features of modern Car Stereos is that of the Security Code. The idea was that if the power was disconnected for any reason, either by battery disconnection or Radio removal, then a unique Security Code number, known only to the owner, would need to be entered in a specific sequence in order to make the Radio function again. This ensured that the Car Stereo was completely useless to the potential Car Radio thief, as without the unique number, the unit was of little or no value to them.

This Security Code system works very well and is proven by the fact that Coded Radios are seldom stolen as often as they used to be. But, this security feature does have a sting in its tail. Every time you have a low or flat battery, or your car goes in for a service, which usually involves battery disconnection at some stage, the question of the code number will rear its ugly head. More often than not, it’s just one number too many for us to remember, and that is of course, if we were ever made aware of it in the first place by the previous owner or dealer that sold us the car.

But above all else, please be aware that the Technician who has just disconnected your battery has no way of knowing your number either, so don’t shout at them because it has now activated. With modern cars becoming so complex to work on, battery disconnection is becoming more commonplace. Your Security Code number is Your responsibility. After all, you wouldn’t expect your Mechanic to know your PIN number for your credit card without telling them would you?

So please be nice to your Mechanic when this happens, as upon telling them your Code number, you may find that they will even enter it into the radio for you.
Maybe even Free Of Charge?

-Dave Watts

Andy J asked;

I Live Nearby, Can I collect goods from you in Person?

Most Definitely! However, we do not operate a retail premises here in Paignton, so if you are coming over to collect any goods, it is very important to contact us first to arrange for the goods to be here for you. We are also not bound by conventional working hours, so if the sun is shining, you may just find the workshop empty and us on the beach instead!

Visitors, Strictly by Appointment Only Please.

-Dave Watts

Amy P asked;

What is the best way of sending a Radio to you?

If you are sending us a Radio for Decoding or Repair, please ensure that it is safely wrapped in loads of Bubble Wrap, or similar, placed in a sturdy box and then post it to us by some means that not only has a trackable number but also requires a signature when delivered at our end. For extra safety, send us a quick E-Mail with parcel and courier details once sent, and we can also keep an eye open for it at our end.

If you do not have your own Courier facilities, then the Post Office can often provide a number of solutions. Recorded Special Delivery allows you to add extra insurance should you wish, but can be expensive if the parcel exceeds 2Kg. If your parcel is over this weight, ask the Post Office for Parcelforce 48 as can often be much cheaper. They will seldom offer this service without you asking for it.

For the Trade Customers amongst you, or for those sending multiple Radios, we can offer a Courier Collection Service – please contact us for details.

-Dave Watts

Paul T asked;

What is your Mail Order Decoding Service Procedure?

If our Decoding Database indicates that your Radio can only be Decoded by sending it to us, then it does mean that we have not yet found an Online solution to providing your Radio Code. In order to Decode your Radio, it needs to be sent to us so that we can physically plug it into our test equipment back here at our workshop.

If you need to send us a Radio for Decoding, it’s very important to order the Decode from our website, as this will automatically book the Radio on to our system. Click on the relevant Stereo on our website, purchase the Decode and follow all of the Checkout procedures. If you are sending multiple Radios, please make sure that you order multiple Decodes where necessary as this will calculate a price for return delivery back to you. The final checkout page will also have a box for you to include any fault details or special instructions where necessary. Print off the final Checkout page and include a copy in the box with any items that you are sending us. You will also receive a confirmation E-Mail as well. When your Radio arrives here we will then have all your payment and contact details, and can process it without any delay.

Our postage charges shown are based on returning via a Secure Carrier to Mainland UK, and this price will be adjusted automatically depending on how many radios you have selected to send. For our Overseas and (Over Water!) Customers, the price will be automatically adjusted at the Checkout. We will only ship via our own approved Secure Carriers. For those of you wishing to pay in € Euros, this facility is currently only available by PayPal. Please contact us if a delivery solution is not shown for your Country.

-Dave Watts